WebJan 30, 2024 · British Airways Executive Club - Contact BA by email? - Hi, I had to cancel a trip in early January due to covid, and requested a voucher. Nerver got one, called after three weeks, spent an hour waiting, was told the voucher was sent, but they promised to resend it. Never got it. (And of course checked spam filter WebFrom customer satisfaction to customer delight: Creating a new standard of service for the hotel. International Journal of Contemporary Hospitality Management, 25(5), 642-659. International Journal of Contemporary Hospitality Management, 25(5), 642-659.
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